Whether in store or online, you can shop with confidence knowing we stand by our pre-owned merchandise with a standard 30 day warranty. We do our best to examine and test all of the items we take in. For example:
- All items are inspected for physical damage and all primary functions are tested.
- Computers are wiped and Windows (or other operating systems) are freshly installed. All drivers and necessary software are loaded.
- Cell phones and other electronic devices are wiped and reset to factory defaults.
- Gold, silver and diamonds are tested with multiple methods and guaranteed genuine.
- Watches, handbags and other luxury items are carefully inspected and compared against a checklist. These items are all guaranteed to be authentic.
We guarantee that the item is what it is supposed to be and does what it is supposed to do. In the unlikely even that something slips through our testing procedures, or stops working after your purchase, we will offer a full refund within 7 days of the purchase or an exchange or store credit return within 30 days of purchase.
PLEASE NOTE: This is a warranty against defective items, NOT a satisfaction guarantee. If you simply don’t enjoy the item the way you thought you would, we would be happy to buy it back from you at a higher price than normal. We will also be happy to exchange it for another item.
Exceptions can be made at the time of the purchase, but must be discussed with a sales associate so a note can be placed on your receipt. For example, if you were interested in trying out a guitar at home, we could arrange a refund should you not like the way it sounds with your equipment.