Your stuff is safe
We understand that these are trying times for everyone and we want to do out best to help out as much as we can. We have not forfeited a single loan since the shutdown began on March 17. We are doing the best we can to make it possible for people to get their items back. At the same time, everything is safe and secure with us and if you wish to leave things with us a while longer, you do not need to worry about them. Staff are in the stores on a regular basis, we have state of the art security systems, and there is no danger of us going out of business as a result of the shutdown.
We are here for the long haul
Many experts say that we could be dealing with Covid-19 for 18-24months. It is likely that there will be periods when we are open to the public and periods where we need to temporarily close again. In the event of a future shutdown, we expect to be able to switch over to curbside service quickly as we now have all the systems in place to do so. We will do our best to make sure there are no interruptions in services for new loans, payments, and loan redeems.
We are still offering new loans for those in need. Any new loan made after March 17 is subject to our standard terms and conditions. During a shutdown, loans must be prearranged and negotiated on our website and a time will be booked to bring the item to the store. Electronic payments can be made instead of cash for those who prefer it. Extension payments can be made via our mobile app and curbside pickup can be arranged for redeems. Loans that are unpaid after 30 days without arrangements will be forfeited.
Loans with a due date of March 17 to current
If you received a loan before the shutdown, and it became due during the shutdown, we are not forfeiting it, even if you did not make any payments. When we re-open we will continue to hold these loans for an additional 7 days without payment. After that we will have to start forfeiting them. The re-open date will be determined by the provincial government and we don’t know when that will be. If you have an overdue loan and you do not want to lose your item, please try to get payments caught up as soon as we re-open. Please feel free to contact us to make arrangements or ask questions.
Loans with a due date before Match 17
If your loan was already overdue before the shutdown and we have not had any contact with you, it could be forfeited on May 1. If you want to keep your item, please contact us to make payment arrangements. We really don’t want people to lose their stuff and we will do whatever we can to make things easier for you.